Service panel
The whole charging infrastructure on one screen
The EcoStation service panel shows the status of your whole charging network live: station availability, detected anomalies and driver reports. Your service team sees a problem before customers notice it and fixes it remotely or on site.
Dashboard · network map
Live · 24 stations
- Available15
- Charging7
- Fault / anomaly2
Warszawa Centrum · Point 1
Charging · 74 kW · 38 kWh
Kraków Rondo · Point 2
Charge point in “Faulted” status
Modules
Everything an operator needs
Dashboard
A map of your locations showing the status of the whole network in one view: available, charging and needing attention.
Availability
Availability charts for the whole network and individual stations, plus a history of station disconnections.
Anomalies
Potential problems detected automatically by the system before drivers notice them.
Tickets
Driver reports about real problems at stations, with communication and a history of actions.
Service tools
OCPP logs, OCPP console, remote restart, point availability changes and a view of station communication.
Charging sessions
Active and finished sessions with charts of current, power, voltage, temperature and other parameters.
Anomalies
Problems caught before drivers notice
The system continuously analyses how stations work and how charging sessions run. When something deviates from the norm, it automatically creates an anomaly and points to the station or charge point to check – before customers report it.
Anomalies reach the panel in real time, around the clock. Your service team reacts to signals from the system, not to driver complaints.
Example anomalies
Connectivity issues
The station stops communicating with the system.
Hardware faults
The charge point reports an error or stops working properly.
Unusual charging behaviour
Sessions run differently than usual, even though the station seems to be working.
Unusual station usage
Changes in how the station is used that may mean drivers are having trouble with it.
Service tickets
Driver reports with a full history
The driver reports a problem in the mobile app, and your service team handles the case in the panel – from the first message to the resolution.
Reported straight from the app
The driver describes the problem at a specific station, and the ticket reaches the panel with the location and point.
Messages and questions to the driver
The service team sends a message or asks follow-up questions, and the driver replies in the app.
Full ticket history
Communication with the driver and actions logged by technicians in one thread.
Questions
Frequently asked questions about the panel
No. It runs in the browser, on a computer and a tablet.
See the panel live
We’ll show you the EcoStation service panel on data resembling your infrastructure.